Returns & Exchanges
Due to the perishable nature of our Cornish food products, we cannot accept returns once goods have been dispatched, but we are committed to resolving any issues with damaged or incorrect items immediately. If your order arrives in less than perfect condition, please contact our support team within 24 hours of delivery.
Document the Issue
Take clear photographs of the damaged packaging and the affected food items to help us process your claim quickly.
Contact Customer Support
Email our team at [email protected] with your order number and the photos attached within 24 hours of receipt.
Assessment and Approval
Our quality control team will review your report to determine if a replacement or a full refund is appropriate based on the damage.
Refund or Redelivery
Once approved, we will either dispatch a fresh replacement order at no extra cost or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing